Cindy Candrian, Anne Scherer, Rise of the machines: Delegating decisions to autonomous AI, Computers in Human Behavior, Vol. 134, 2022. (Journal Article)
Delegation is an important part of organizational success and can be used to overcome personal shortcomings and draw upon the expertise and abilities of others. However, delegation comes with risks and uncertainties, as it entails a transfer of power and loss of control. Indeed, research has documented that people tend to under-delegate to other humans, often leading to poor decisions and ultimately negative economic consequences. Today, however, people are faced with a new delegation choice: Artificial Intelligence (AI). Fueled by Big Data, AI is rapidly becoming more intelligent and frequently outperforming human forecasters and decision-makers. Given this evolution of computational autonomy, researchers need to revisit the hows and whys of decision delegation and clarify not only whether people are willing to cede control to AI agents but also whether AI can reduce the under-delegation that is especially pronounced when people are faced with decisions that spur a high desire for control. By linking research on decision delegation, social risk, and control premium to the emerging field of trust in AI, we propose and find that people prefer to delegate decisions to AI as compared to human agents, especially when decisions entail losses (Studies 1–3). Results further illuminate the underlying psychological process involved (Study 1 and 2) and show that process transparency increases delegation to humans but not to AI (Study 3). These findings have important implications for research on trust in AI and the applicability of autonomous AI systems for managers and decision makers. |
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Petra Tipaldi, Pricing and the relationship between consumer and firm, University of Zurich, Faculty of Business, Economics and Informatics, 2022. (Dissertation)
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Cindy Michelle Candrian, Competing in the age of AI: Understanding and leveraging the human factor, University of Zurich, Faculty of Business, Economics and Informatics, 2022. (Dissertation)
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Andrea Bublitz, The miscalibration of online news knowledge: Why consumers feel better informed than they objectively are, University of Zurich, Faculty of Business, Economics and Informatics, 2022. (Dissertation)
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Andrea Bublitz, Anne Scherer, René Algesheimer, News Consumption on Social Media: When do we actually read the news that we like?, In: ACR Conference. 2020. (Conference Presentation)
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Cindy Candrian, Anne Scherer, René Algesheimer, Belief Updating Bias in Interactions with Artificial Agents., In: ACR Conference. 2020. (Conference Presentation)
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Clemens Mader, Johann Cas, Anne Scherer, Wie mit künstlicher Intelligenz umgehen? Die Gesellschaft begegnet der Digitalisierung teilweise mit tiefem Misstrauen. Um die Chancen der künstlichen Intelligenz für die Gesellschaft nutzbar zu machen, muss man diese Skepsis ernst nehmen., Die Volkswirtschaft, Vol. 2020 (8-9), 2020. (Journal Article)
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Anne Scherer, Claudia Wenzel, Geteilte Verantwortung, In: Wert von Daten, Stiftung Mercator Schweiz, Zürich, p. 55 - 57, 2020. (Book Chapter)
Kundinnen und Kunden wünschen sich personalisierte Informationen und Angebote. Gleichzeitig sorgen sie sich um ihre Daten. Die Frage ist nicht, ob Unternehmen persönliche Daten nutzen sollten. Die Frage ist, wie sie dies verantwortungsvoll tun können. |
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Mark S Rosenbaum, Carol Kelleher, Margareta Friman, Per Kristensson, Anne Scherer, Re-placing place in marketing: A resource-exchange place perspective, Journal of Business Research, Vol. 79, 2017. (Journal Article)
This study clarifies the marketing discipline's conceptualization of place by presenting a revised perspective and conceptual framework of place, referred to as REPLACE. Drawing from resource exchange theory and attention restoration theory, the framework problematizes the assumption that places are merely physical locales by foregrounding how places can become inseparable aspects of consumers' lives. We present an alternative resource-based perspective of place, namely as a repository of resources that are potentially available to consumers through exchange processes. These exchange processes, and the complexity of the offered resources, influence consumers' relationship with a locale as well as their sense of well-being. With this alternative perspective, we bridge the place concept to public health and extend the understanding of attachment in service settings. |
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