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|The Product Workbench: An Environment for the Mass-Customization of Production-Processes
|Published in final form
|Organizing Business Knowledge: The MIT Process Handbook
|Place of Publication
|515 - 524
|This article investigates how to support process enactment in highly flexible organizations. First it develops the requirements for such a support system. Then it proposes a prototype implementation, which offers its users the equivalent of a CAD/CAM-like tool for designing and supporting business processes. The tool enables end-users to take flexible building blocks of a production process, reassemble them to fit the specific needs of a particular case and finally export its description to process support systems like workflow management systems.
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