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Contribution Details
| Type | Conference or Workshop Paper |
| Scope | Discipline-based scholarship |
| Published in Proceedings | Yes |
| Title | Algorithmic Management for Community Health Worker in Sub-Saharan Africa: Curse or Blessing? |
| Organization Unit | |
| Authors |
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| Presentation Type | paper |
| Item Subtype | Original Work |
| Refereed | Yes |
| Status | Published in final form |
| Language |
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| ISBN | 978-3-031-42285-0 |
| ISSN | 0302-9743 |
| Page Range | 94 - 114 |
| Event Title | INTERACT 2023 19th IFIP Conference on Human-Computer Interaction |
| Event Type | conference |
| Event Location | York |
| Event Start Date | August 28 - 2023 |
| Event End Date | September 1 - 2023 |
| Series Name | Lecture Notes in Computer Science |
| Number | 14144 |
| Place of Publication | Cham, Switzerland |
| Publisher | Springer |
| Abstract Text | Algorithmic management can potentially improve healthcare delivery, for example, in community-based healthcare in low-and middle-income countries. However, most research neglects the user perspective and focuses on health-related outcomes. Consequently, we know little about the effects of algorithmic management on the user: community health workers. This paper reports on a 12-week pilot study in ComBaCaL, a community-based healthcare project tackling the increasing burden of non-communicable diseases (NCDs). We evaluate the Community Health Toolkit (CHT), a digital tool designed to support CHWs in community-based NCD care. We find that CHT is generally suitable for this purpose and can help CHWs to assume broader responsibilities. However, its design creates a tension between control and autonomy when confronted with reality. This tension could lead to disempowerment and attrition among CHWs. We propose design adaptations for CHT’s task scheduling, balancing the socio-technical system to resolve the tension between control and autonomy. |
| Digital Object Identifier | 10.1007/978-3-031-42286-7_6 |
| Other Identification Number | merlin-id:24091 |
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