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Contribution Details

Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title “This Could Be The Day I Die”: Unpacking Interpersonal and Systems Trust in a Local Sharing Economy Community
Organization Unit
  • Anton Fedosov
  • Liudmila Zavolokina
  • Sina Krumhard
  • Elaine May Huang
  • Albrecht Schmidt
  • Kaisa Väänänen
  • Tesh Goyal
  • Per Ola Kristensson
  • Anicia Peters
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
  • English
ISBN 9781450394222
Page Range 1 - 7
Event Title CHI '23: CHI Conference on Human Factors in Computing Systems
Event Type conference
Event Location Hamburg, Germany
Event Start Date April 23 - 2023
Event End Date April 28 - 2023
Place of Publication New York, NY, USA
Publisher ACM
Abstract Text The rapid development of the “sharing economy” enables the effective and efficient coordination, acquisition, distribution, and sharing of many kinds of different resources. Beyond the well-known sharing economy services such as Airbnb and Uber, an increasing number of local sharing initiatives have established online platforms and services to facilitate access to the shared resources within their local communities. With the automation and complexity of digital tools and platforms, and the specific challenges of online sharing communities, users’ trust and reliance become increasingly critical for successful use and adoption. In our qualitative study in collaboration with two industry partners (a local sharing community and a large infrastructure provider in Switzerland), we unpack various perspectives of interpersonal trust in the community and the systems trust of the supporting technologies. On this basis, we elicited a set of design opportunities for future platforms in the context of sharing economy.
Free access at Official URL
Official URL
Digital Object Identifier 10.1145/3544549.3585744
Other Identification Number merlin-id:23633
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