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Contribution Details
| Type | Journal Article |
| Scope | Discipline-based scholarship |
| Title | Providers’ demeanor impacts patient perceptions of visit length |
| Organization Unit | |
| Authors |
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| Item Subtype | Original Work |
| Refereed | Yes |
| Status | Published in final form |
| Language |
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| Journal Title | Journal of general internal medicine |
| Publisher | Springer |
| Geographical Reach | international |
| ISSN | 0884-8734 |
| Volume | 34 |
| Number | 2 |
| Page Range | 182 - 183 |
| Date | 2019 |
| Abstract Text | Time matters for healthcare quality. Patients explicitly desire more time with providers and patient perceptions of visit length influence meaningful outcomes, including patient satisfaction and adherence intentions.1, 2 Given existing system-level barriers and competing demands (e.g., electronic health records, high patient volume), it may be challenging for providers to increase the objective amount of time they have with patients.3 However, research suggests that patient perceptions of time with the provider can outweigh actual visit length1, 2 and, fortuitously, that these perceptions are malleable.4 Little research has tested what providers can do to shape patients’ perceptions of the time providers spend with them. The current study tested whether provider demeanor, including the well-documented traits of warmth (e.g., attentiveness, care, and connection with patients) and competence (e.g., displays of knowledge, skill, and efficiency),5, 6 influenced patient time perceptions of a fixed-length medical visit. |
| Free access at | DOI |
| Digital Object Identifier | 10.1007/s11606-018-4665-6 |
| Other Identification Number | merlin-id:18330 |
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