Not logged in.

Quick Search - Contribution

Contribution Details

Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title FAME: Supporting Continuous Requirements Elicitation by Combining User Feedback and Monitoring
Organization Unit
Authors
  • Marc Oriol
  • Melanie Stade
  • Farnaz Fotrousi
  • Sergi Nadal
  • Jovan Varga
  • Alberto Abello
  • Norbert Seyff
  • Xavier Franch
  • Jordi Marco
  • Oleg Schmidt
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
Language
  • English
ISBN 978-1-5386-7418-5
Event Title 26th IEEE International Requirements Engineering Conference (RE'18)
Event Type conference
Event Location Banff, AB
Event Start Date September 20 - 2018
Event End Date September 24 - 2018
Place of Publication Los Alamitos, Ca.
Publisher IEEE
Abstract Text Context: Software evolution ensures that software systems in use stay up to date and provide value for end-users. However, it is challenging for requirements engineers to continuously elicit needs for systems used by heterogeneous end-users who are out of organisational reach. Objective: We aim at supporting continuous requirements elicitation by combining user feedback and usage monitoring. Online feedback mechanisms enable end-users to remotely communicate problems, experiences, and opinions, while monitoring provides valuable information about runtime events. It is argued that bringing both information sources together can help requirements engineers to understand end-user needs better. Method/Tool: We present FAME, a framework for the combined and simultaneous collection of feedback and monitoring data in web and mobile contexts to support continuous requirements elicitation. In addition to a detailed discussion of our technical solution, we present the first evidence that FAME can be successfully introduced in real-world contexts. Therefore, we deployed FAME in a web application of a German small and medium-sized enterprise (SME) to collect user feedback and usage data. Results/Conclusion: Our results suggest that FAME not only can be successfully used in industrial environments but that bringing feedback and monitoring data together helps the SME to improve their understanding of end-user needs, ultimately supporting continuous requirements elicitation.
Related URLs
Digital Object Identifier 10.1109/RE.2018.00030
Other Identification Number merlin-id:17835
PDF File Download from ZORA
Export BibTeX
EP3 XML (ZORA)