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Contribution Details
| Type | Other Publication |
| Scope | Discipline-based scholarship |
| Title | Evaluation of the Usability of VidyoConnect: Qualitative Research Findings |
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| How Published | |
| Date | 2018 |
| Abstract Text | This study aims to explore the usability and user-experience of Vidyo's application VidyoConnect. By simulating a one-to-one meeting and subsequently performing qualitative questionnaires, it was found that there are a handful of counter-intuitive aspects about the software that hinder smooth and comfortable usage. There were some features the users wished the software had, to enhance the experience but were lacking in the current version of VidyoConnect. Those wishes include a more comprehensible invitation email to a virtual meeting, the setup to share one's screen with other members of the meeting and a tutorial that guides a first-time user around the software's features. As more issues of the software and possible solutions are listed throughout this paper, one of the most crucial conclusions of this study was that every additional step the software needs to be successfully set up is another potential barrier. Even if every single suggestion for improvement in this paper were implemented in VidyoConnect, different users would still have their individual perceptions. There is no such thing as a flawlessly intuitive software. Every software contains barriers and takes time getting used to. |
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