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Contribution Details

Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title Reducing Interruptions at Work: A Large-Scale Field Study of FlowLight
Organization Unit
  • Manuela Züger
  • Christopher Corley
  • André Meyer
  • Boyang Li
  • Thomas Fritz
  • David Shepherd
  • Vinay Augustine
  • Patrick Francis
  • Nicholas Kraft
  • Will Snipes
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
  • English
Page Range 61 - 72
Event Title Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
Event Type conference
Event Location Denver, Colorado, USA
Event Start Date May 6 - 2017
Event End Date May 11 - 2017
Series Name CHI '17
Place of Publication New York, NY, USA
Publisher ACM
Abstract Text Due to the high number and cost of interruptions at work, several approaches have been suggested to reduce this cost for knowledge workers. These approaches predominantly focus either on a manual and physical indicator, such as headphones or a closed office door, or on the automatic measure of a worker's interruptibilty in combination with a computer-based indicator. Little is known about the combination of a physical indicator with an automatic interruptibility measure and its long-term impact in the workplace. In our research, we developed the FlowLight, that combines a physical traffic-light like LED with an automatic interruptibility measure based on computer interaction data. In a large-scale and long-term field study with 449 participants from 12 countries, we found, amongst other results, that the FlowLight reduced the interruptions of participants by 46%, increased their awareness on the potential disruptiveness of interruptions and most participants never stopped using it.
Free access at Official URL
Official URL
Digital Object Identifier 10.1145/3025453.3025662
Other Identification Number merlin-id:14802
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