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Contribution Details
Type | Conference or Workshop Paper |
Scope | Discipline-based scholarship |
Published in Proceedings | Yes |
Title | Where should I send my post? The concept of discourse quality in online communities and its dependency on membership size |
Organization Unit | |
Authors |
|
Presentation Type | paper |
Item Subtype | Original Work |
Refereed | Yes |
Status | Published in final form |
Language |
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ISBN | 978-1-4503-0824-3 |
Page Range | 69 - 78 |
Event Title | 5th International Conference on Communities & Technologies |
Event Type | conference |
Event Location | Brisbane, Australia |
Event Start Date | June 29 - 2011 |
Event End Date | July 2 - 2011 |
Series Name | Proceedings of the 5th International Conference on Communities and Technologies |
Place of Publication | Brisbane, Australia |
Publisher | Association for Computing Machinery |
Abstract Text | Today's Web users are faced with a large number of available online communities for every domain. While there are rules-of-thumb for the choice of a specific community, the validity of these heuristics has hardly been tested empirically. Furthermore, there is a lack of well-founded measures that allow for a systematic comparison of different online forum communities. In this contribution, we propose the concept of discourse quality as a means to this end. This measure is conceptualized from a user perspective and combines quantitative as well as qualitative parts, including a codebook for content analysis. To show the applicability and the usefulness of this measure, we systematically compare 34 online forums with varying degrees of membership size. We are able to show that the forums with the most members online consistently show high discourse quality. Finally, we discuss the potential of benchmark measures for future online community research. |
Digital Object Identifier | 10.1145/2103354.2103364 |
Other Identification Number | merlin-id:5880 |
PDF File | Download from ZORA |
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