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Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title Audio and chat combined - are two media better than one?
Organization Unit
Authors
  • A Löber
  • Gerhard Schwabe
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
Language
  • English
ISBN 978-0-9553159-2-3
Event Title 16th European Conference on Information Systems (ECIS 2008)
Event Type conference
Event Location Galway, Ireland
Event Start Date June 9 - 2008
Event End Date June 11 - 2008
Abstract Text Meetings and collaborative work are part of the everyday business life. Audio communication in the form of VoIP and instant messaging-based chat communication offer new and inexpensive ways to communicate in groups. Our previous research has shown that the selection of either audio or chat has a significant impact on the collaborative productivity. This experiment observes the impact of selecting both audio and chat communication at the same time. We analyze whether the polychronicity helps to achieve a higher productivity. This work provides quantitative, experimental-based data. We show with this data that typical users are overwhelmed by the combination of both media. The complexity of listening to the audio conversation, reading the chat dialog and observing the shared whitespace together with communicating seems to induce too high a cognitive load on the user, thus preventing productive work. This paper shows the importance of quantitative experiments about polychronicity and proposes further work about the correlation of media synchronicity and polychronicity research.
Official URL http://www.ifi.uzh.ch/pax/web/index.php/publication/show/id/847
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Other Identification Number merlin-id:312
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Additional Information The paper is published on the Proceedings CD: Golden W, Acton T, Conboy K, van der Heijden H, Tuunainen V (Eds.), 16th European Conference on Information Systems, Galway, Ireland, June 9-11 2008, CD-ROM.