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| Type | Master's Thesis |
| Scope | Discipline-based scholarship |
| Title | Information-driven Business Performance Management in Modern Financial Institutions |
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| Institution | University of Zurich |
| Faculty | Faculty of Economics, Business Administration and Information Technology |
| Date | 2006 |
| Abstract Text | The thesis aims to investigate theoretically and empirically the business performance management practices in financial services industry, following a multi-disciplinary approach, which allows to carry on a multilevel analysis. Information management, information systems and technology, performance management from business perspective, resource-based theory and information goods economics, all in context of organization change in current information age are the major areas that constitute the theoretical background of the work. The aim of this work is to provide insights into Business Performance Management in Financial Institutions. As there is no common understanding on terms like Business Performance Management or Business Intelligence, this work will attempt to clarify differences, identify the historical development of Information Systems and illustrate the subject by observations gained in a global financial institution in Zurich. This study refers to applications and reporting output of business performance management, with focus on internal information in financial institutions. A case study describes historical background and recent developments of Global Management Information System in the Global Wealth Management & Business Banking – a group of UBS. Moreover, additional interviews in other big financial institutions – SwissRe were conducted to obtain different perspective on this subject as well as identify applied solutions and practices. As a result, common problems and success factors were presented in conclusions and further research directions identified. A systematic view on this subject results from interdisciplinary approach. |
| Zusammenfassung | Das Ziel der Diplomarbeit ist, die Business Performance Management Praktiken in Finanzinstitutionen theoretisch und empirisch zu untersuchen. Um eine tiefgründige Analyse zu ermöglichen, wird der multidisziplinäre Ansatz befolgt. Der theoretische Hintergrund der Arbeit beruht auf den folgenden Bereichen: Informationsmanagement, Informationssysteme und IT, wie auch Performance Management aus der Business Perspektive, Ressourcen Theorie und Informationsökonomie, die eng mit dem zeitgenössischen Unternehmenswandel im Informationszeitalter verknüpft sind. Da es kein gemeinsames Verständnis zu Fachbegriffen wie ""Business Performance Management"" oder ""Business Intelligence"" gibt, bestrebt die Arbeit, die fachbezogenen Differenzen abzuklären, die historische Entwicklung von Informationssystemen zu identifizieren und das Gebiet, aufgrund der Beobachtungen der globalen Finanzinstitutionen, zu veranschaulichen. Die Studie bezieht sich auf die Nutzung, das Management und das Reporting Output des Business Performance Managements, das auf den firmeninternen Informationen der Finanzinstitutionen basiert. Die Fallstudie beschreibt den historischen Hintergrund und die neuesten Entwicklungen des Global Management Information Systems im Global Wealth Management & Business Banking der UBS Gruppe. |
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