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Contribution Details
| Type | Journal Article |
| Scope | Discipline-based scholarship |
| Title | Continuous Service: Mobile Services for Travel Counseling |
| Organization Unit | |
| Authors |
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| Item Subtype | Original Work |
| Refereed | Yes |
| Status | Published in final form |
| Journal Title | Proceedings of Ninth International Conference on Mobile Business |
| Publisher | IEEE Computer Society |
| Geographical Reach | international |
| Page Range | 133 - 140 |
| Date | 2010 |
| Abstract Text | In this paper we describe a first investigation of continuous service for travel agencies that addresses an often neglected service part of a travel customer cycle: the trip itself. In a user-centred design process, we have developed a service and a system prototype to test our proposed design goals and system design, as well as the service in a realistic environment. We propose a three-level design consisting of an organizational, a user and a system level. As both the customer and agent participants indicate a high appreciation of the service and the system, both the implementation of live support on a trip and the motivational design of the prototype can be fruitful design solutions in developing new services providing continuous service provision in tourism. |
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