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Contribution Details
| Type | Conference or Workshop Paper |
| Scope | Discipline-based scholarship |
| Published in Proceedings | Yes |
| Title | Mine, yours... ours? Designing for principal-agent collaboration in interactive value creation |
| Organization Unit | |
| Authors |
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| Presentation Type | paper |
| Item Subtype | Original Work |
| Refereed | Yes |
| Status | Published in final form |
| Language |
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| Event Title | Wirtschaftsinformatik 2009 |
| Event Type | conference |
| Event Location | Vienna, Austria |
| Event Start Date | February 25 - 2009 |
| Event End Date | February 27 - 2009 |
| Abstract Text | The paper introduces a theoretically-grounded conceptual framework for the design of collaborative systems which support expert-mediated interactive value creation involving end-users as active participants in the creation of products and services in principal-agent settings. We show how the problems of information asymmetry and burden of choice in interactive value creation can be addressed by integrating the principal-agent perspective with CSCW models of collaboration between heterogeneous actors. Results of a preliminary application and evaluation through the design of a concrete system for cooperative travel advisory in a real-world setting suggest its usefulness and illustrate how it can inform design practice. |
| Other Identification Number | merlin-id:231 |
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