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Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title Monitoring of SLA Compliances for Hosted Streaming Services
Organization Unit
Authors
  • Hasan
  • P Racz
  • Burkhard Stiller
Editors
  • D Medhi
  • M Feridun
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
Language
  • English
ISBN 978-1-4244-3487-9
Page Range 251 - 258
Event Title 11th IFIP/IEEE International Symposium on Integrated Network Management (IM 2009)
Event Type conference
Event Location New York, New York, U.S.A.
Event Start Date June 1 - 2009
Event End Date June 5 - 2009
Place of Publication New York, USA
Publisher IEEE
Abstract Text Monitoring of Service Level Objectives (SLOs) determines an essential part of Service Level Agreement (SLA) management, since customers are to be reimbursed, if a providerfails to fulfil them. By automating this process, a timely detection of a violation is possible. The compliance approach must be flexible to adapt to potential changes, must be scalable with respect to the amount of data, and has to support multi-domain environments. This paper determines a Hosted Streaming Services scenario and defines relevant SLOs. Key requirements are derived, the respective architecture is designed, and the approach is implemented prototypically based on a generic auditing framework. Further-more, a new scheme is proposed that considers the degree and duration of SLO violations in calculating reimbursements.
Digital Object Identifier 10.1109/INM.2009.5188817
Other Identification Number merlin-id:199
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Keywords Auditing, Automation, Compliance Monitoring, Service Level Agreement (SLA) management
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