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Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title USER ATTITUDES AND SUPPORT IN HEALTH INFOR- MATION SYSTEMS IMPLEMENTATION – THE CASE OF THE DANISH SUNDHEDSPLATFORMEN
Organization Unit
Authors
  • Emma Moller Jeppesen
  • Katrine Klee Olsen
  • Alexander Richter
  • Shahper Richter
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
Language
  • English
Event Title Twenty-Sixth European Conference on Information Systems (ECIS2018)
Event Type conference
Event Location Portsmouth,UK
Event Start Date June 23 - 2018
Event End Date June 28 - 2018
Abstract Text The implementation of Health Information Systems (HIS) has been heralded as bringing numerous benefits to the healthcare sector. When implementing a HIS, the attitudes of the various users (nurses, doctors, admin people) towards the HIS can be influenced by a number of different factors. User sup- port has proved to be one of the most important ones. Most recently, Sundhedsplatformen, one of the largest public HIS in Denmark, is being implemented in 18 hospitals across Zealand. In this context, we conducted 21 interviews at one of the major hospitals, Rigshospitalet, and qualitatively coded them. This allowed us to explore three archetypical groups of user attitudes toward Sundhedsplatformen: ‘Dedicated’, ‘Frustrated’ and ‘Despondent’. Further, we identified manifestations of insufficient user support on different levels. We clustered these elements into three levels of support: ‘Individual’, ‘Technological’ and ‘Organisational’. Reflecting on the manifestations of insufficient user support enables us to achieve a nuanced and holistic understanding of user support as an important adoption factor and further how user attitudes can be addressed when implementing HIS. Keywords: HIS, user attitudes, user support, implementation, user resistance, health
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