@inbook{publication-8826,
	address={London},
	author={Leippold, Markus and Doebeli, Barbara and Vanini, Paolo},
	booktitle={Advances in operational risk management : firm-wide issues for financial institutions},
	editor={Leippold, Markus},
	isbn={9781904339168},
	number=2,
	pages={239-252},
	publisher={RISK Publications},
	title={From Operational Risk to Operational Excellence},
	year=2003,
}