@phdthesis{publication-7926,
	author={Nussbaumer, Philipp},
	editor={Schwabe, Gerhard and Huang, Elaine M},
	faculty={Faculty of Economics, Business Administration and Information Technology},
	institution={University of Zurich},
	pages=235,
	title={Essays on transparent IT support for asymmetric client-advisor encounters: the case of Swiss investment advisory services},
	year=2012,
}