@inproceedings{publication-3660, address={Lisbon}, author={Nussbaumer, Philipp and Matter, Inu}, booktitle={INTERACT 2011}, doi={10.1007/978-3-642-23774-4_24}, isbn={978-3-642-23773-7}, issn={0302-9743 (P) 1611-3349 (E)}, month={SEP}, number=6946, pages={277-294}, publisher={Springer}, series={Lecture Notes in Computer Science}, title={What you see is what you (can) get? Designing for process transparency in financial advisory encounters}, year=2011, }