@phdthesis{publication-3241,
	author={Kreutzberg, Joachim},
	editor={Bauknecht, Kurt and Zehnder, Carl August},
	faculty={Faculty of Economics, Business Administration and Information Technology},
	institution={University of Zurich},
	title={Qualit{\"a}tsmanagement auf dem Pr{\"u}fstand : Analyse des Qualit{\"a}tsmanagements von Informationssystemen},
	year=2000,
}