@inbook{publication-3191,
	address={Cambridge, MA},
	author={Malone, Thomas W. and Crowston, Kevin and Lee, Jintae and Pentland, Brian and Dellarocas, Chrysanthos and Wyner, George and Quimby, John and Bernstein, Abraham and Herman, George and Klein, Mark and Osborne, Charley},
	booktitle={Organizing Business Knowledge: The MIT Process Handbook},
	editor={Malone, Thomas W. and Crowston, Kevin and Herman, George},
	month={AUG},
	publisher={MIT Press},
	title={Tools for inventing organizations: Toward a handbook of organizational processes},
	year=2003,
}