@inbook{publication-3124,
	address={Wiesbaden},
	author={Hampe, J and Schwabe, Gerhard},
	booktitle={Mobile Kommunikation},
	editor={Reichwald, R},
	publisher={Gabler},
	series={Reichwald et al.: Mobile Kommunikation},
	title={Mobiles Customer Relationship Management},
	year=2002,
}