@inproceedings{publication-22513,
	address={AIS Electronic Library (AISeL)},
	author={Bucher, Andreas and St{\"a}helin, Dario Luca and Dolata, Mateusz and Schwabe, Gerhard},
	booktitle={30th European Conference on Information Systems (ECIS)},
	month={JUN},
	publisher={AISeL},
	title={Form Follows Function: Designing For Tensions Of Conversational Agents In Service Encounters},
	year=2022,
}