@mastersthesis{publication-22398,
	author={Marszal, Adrianna},
	editor={Katsiuba, Dzmitry and Schwabe, Gerhard},
	faculty={Faculty of Business, Economics and Informatics},
	institution={University of Zurich},
	title={Changes of Response Authoring Practices Through AI Support in Online Customer Feedback Management},
	year=2022,
}