@mastersthesis{publication-22379,
	author={Huacan Soto, Juan Angel},
	editor={Schwabe, Gerhard and Zavolokina, Liudmila},
	faculty={Faculty of Business, Economics and Informatics},
	institution={University of Zurich},
	title={Citizen Twins: Citizens’ Needs and Requirements},
	year=2022,
}