@article{publication-18815,
	author={Dolata, Mateusz and Agotai, Doris and Schubiger, Simon and Schwabe, Gerhard},
	doi={10.1145/3359326},
	issn={2573-0142},
	journal={PACM on Human-Computer Interaction},
	number={CSCW},
	pages={224-224},
	publisher={Association for Computing Machinery},
	title={Pen-and-paper Rituals in Service Interaction: Combining High-touch and High-tech in Financial Advisory Encounters},
	volume=3,
	year=2019,
}