@inbook{publication-1360,
	address={Heidelberg},
	author={Franck, E and Picot, A},
	booktitle={Lexikon der Telekommunikations{\"o}konomie},
	editor={Berger, H and Blankart, C B and Picot, A},
	isbn={3-7685-3989-X},
	pages={153-154},
	publisher={R. v. Decker`s},
	title={Informations- und Kommunikationsmanagement},
	year=1990,
}