@inbook{publication-1354,
	address={Stuttgart},
	author={Franck, E and Picot, A},
	booktitle={Handw{\"o}rterbuch der Organisation},
	editor={Frese, E},
	isbn={3-7910-8027-X},
	number=3,
	pages={886-900},
	publisher={Sch{\"a}ffer-Poeschel},
	series={Enzyklop{\"a}die der Betriebswirtschaftslehre},
	title={Informationsmanagement},
	year=1992,
}