@inproceedings{publication-13469,
	address={Zurich},
	author={Moewes, Till and Puschmann, Thomas and Alt, Rainer},
	booktitle={10. Internationale Tagung f{\"u}r Wirtschaftsinformatik (WI)},
	title={Service-based Integration of IT-Innovations in Customer-Bank-Interaction},
	year=2011,
}