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Contribution Details

Type Book Chapter
Scope Discipline-based scholarship
Title How can cooperative work tools support dynamic group processes? Bridging the specificity frontier
Organization Unit
Authors
  • Abraham Bernstein
Editors
  • Thomas W. Malone
  • Kevin Crowston
  • George Herman
Item Subtype Original Work
Refereed Yes
Status Published in final form
Booktitle Organizing Business Knowledge: The MIT Process Handbook
Place of Publication Cambridge, MA
Publisher MIT Press
Page Range 525 - 544
Date August 2003
Abstract Text In the past, most collaboration support systems have focused on either automating fixed work processes or simply supporting communication in ad-hoc processes. This results in systems that are usually inflexible and difficult to change or that provide no specific support to help users decide what to do next. This paper describes a new kind of tool that bridges the gap between these two approaches by flexibly supporting processes at many points along the spectrum: from highly specified to highly unspecified. The development of this approach was strongly based on social science theory about collaborative work.
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