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Contribution Details

Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title When Learning Turns To Surveillance – Using Pedagogical Agents in Organizations
Organization Unit
Authors
  • Andreas Bucher
  • Birgit Schenk
  • Gerhard Schwabe
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
Language
  • English
ISBN 978-0-9981331-6-4
Page Range 247 - 256
Event Title 56th Hawaii International Conference on System Sciences
Event Type conference
Event Location Maui (HI), USA
Event Start Date January 3 - 2023
Event End Date January 6 - 2023
Place of Publication Honolulu, USA
Publisher HICSS
Abstract Text Workplace learning is often used to train employees systematically. New in this context is workplace learning with the help of a pedagogical agent (PA). Following Actions Design Research (ADR), this paper describes organizational training for telephone service using such PA. To develop the training, existing employee telephone service problems were analyzed, and the content of the learning program was determined based on this analysis. Subsequently, a PA was developed, implemented, and used in three municipalities. The evaluation of the learning outcome shows promising results but also yields some challenges: even though the employees improved in various aspects of the learning, they also developed a perception of surveillance. This research concludes with the formulation of design principles and suggestions for the organizational embedding of a PA in a workplace setting.
Free access at Official URL
Official URL https://hdl.handle.net/10125/102658
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Other Identification Number merlin-id:23115
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