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Contribution Details

Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title User-centricity and Public Values in eGovernment: Friend or Foe?
Organization Unit
  • Linda Weigl
  • Alexandre Amard
  • Hanna Marxen
  • Tamara Roth
  • Liudmila Zavolokina
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
  • English
Event Title Thirtieth European Conference on Information Systems (ECIS 2022)
Event Type conference
Event Location Timișoara, Romania
Event Start Date June 18 - 2022
Event End Date June 24 - 2022
Place of Publication Thirtieth European Conference on Information Systems (ECIS 2022)
Publisher ECIS
Abstract Text In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user- centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity.
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Other Identification Number merlin-id:22361
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