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Contribution Details

Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title Interpersonal Conflicts During Code Review
Organization Unit
  • Pavlína Wurzelová
  • Gül Çalikli
  • Alberto Bacchelli
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
  • English
Event Title 25th ACM Conference On Computer-Supported Cooperative Work And Social Computing
Event Type conference
Event Location Taipei, Taiwan
Event Start Date November 12 - 2022
Event End Date November 16 - 2022
Place of Publication New York, USA
Publisher ACM
Abstract Text Code review consists of manual inspection, discussion, and judgment of source code by developers other than the code's author. Due to discussions around competing ideas and group decision-making processes, interpersonal conflicts during code reviews are expected. This study systematically investigates how developers perceive code review conflicts and addresses interpersonal conflicts during code reviews as a theoretical construct. Through the thematic analysis of interviews conducted with 22 developers, we confirm that conflicts during code reviews are commonplace, anticipated and seen as normal by developers. Even though conflicts do happen and carry a negative impact for the review, conflicts-if resolved constructively-can also create value and bring improvement. Moreover, the analysis provided insights on how strongly conflicts during code review and its context (i.e., code, developer, team, organization) are intertwined. Finally, there are aspects specific to code review conflicts that call for the research and application of customized conflict resolution and management techniques, some of which are discussed in this paper. Data and material:
Related URLs
Digital Object Identifier 10.5281/zenodo.5848794
Other Identification Number merlin-id:21814
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