@article{publication-246,
	author={Novak, J and Schwabe, G},
	doi={10.1007/s12525-009-0003-5},
	journal={Electronic Markets},
	number=1,
	pages={15-29},
	publisher={UNSPECIFIED},
	title={Designing for reintermediation in the brick-and-mortar world: towards the travel agency of the future},
	volume=19,
	year=2009,
}