@misc{publication-2370,
	address={D{\"u}bendorf},
	author={Mogicato, Ralph and Schwabe, Gerhard and Nussbaumer, Philipp and Stehli, Eric and Eberhard, Matthias},
	note={http://www.solutionproviders.com/desktopdefault.aspx/tabid-86/76_read-120/},
	publisher={Solution Providers AG},
	title={Beratungsqualit{\"a}t in Banken. Was der Kunde erwartet. Was der Kunde erlebt},
	year=2009,
}