@bachelorsthesis{publication-18598,
	author={Cassani, Nicola},
	editor={Steigler, Susanne and Dolata, Mateusz},
	faculty={Faculty of Business, Economics and Informatics},
	institution={University of Zurich},
	pages=75,
	title={Lernerfolg in IT-gest{\"u}tzten Kundengespr{\"a}chen in der Bankberatung},
	year=2019,
}