@article{publication-18002,
	author={Blessing, Gerald and Natter, Martin},
	doi={10.1016/j.jretai.2019.04.001},
	issn={0022-4359},
	journal={Journal of Retailing},
	number=3,
	pages={47-62},
	publisher={Elsevier},
	title={Do mystery shoppers really predict customer satisfaction and sales performance?},
	volume=95,
	year=2019,
}