@article{publication-14748,
	author={Dolata, Mateusz and Schwabe, Gerhard},
	doi={10.1515/icom-2016-0042},
	issn={1618-162X},
	journal={i-com: Journal of Interactive Media},
	number=1,
	pages={23-34},
	publisher={De Gruyter},
	title={Tuning in to More Interactivity – Learning from IT Support for Advisory Service Encounters},
	volume=16,
	year=2017,
}