@article{publication-13677,
	author={Giesbrecht, Tobias and Schwabe, Gerhard and Schenk, Birgit},
	doi={10.1111/isj.12099},
	issn={1350-1917},
	journal={Information Systems Journal},
	number=2,
	pages={171-196},
	publisher={Wiley-Blackwell Publishing, Inc.},
	title={Service encounter thinklets: how to empower service agents to put value co-creation into practice Service encounter thinklets},
	volume=27,
	year=2017,
}