@inbook{publication-1198, address={K{\"o}ln}, author={Benz, M A and Brandes, Leif and Franck, Egon}, booktitle={Qualit{\"a}tsmanagement im Sport}, editor={Horch, H D and et al}, isbn={3-937058-07-9}, number=7, pages={1-10}, publisher={Institut f{\"u}r Sport{\"o}konomie und Sportmanagement}, series={Edition Sport{\"o}konomie und Sportmanagement}, title={Improving product quality in the German Bundesliga: evidence from a representative consumer approach}, year=2007, }