@inproceedings{publication-11972,
	address={New York, NY, USA},
	author={Kilic, Mehmet and Heinrich, Peter and Schwabe, Gerhard},
	booktitle={Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing},
	doi={10.1145/2675133.2675289},
	month={MAR},
	number=18,
	pages={1324-1335},
	publisher={ACM},
	series={CSCW '15},
	title={Coercing into Completeness in Financial Advisory Service Encounters},
	year=2015,
}