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Contribution Details

Type Conference or Workshop Paper
Scope Discipline-based scholarship
Published in Proceedings Yes
Title Why IT is not being used for financial advisory
Organization Unit
  • Gerhard Schwabe
  • Philipp Nussbaumer
Presentation Type paper
Item Subtype Original Work
Refereed Yes
Status Published in final form
  • English
Event Title 17th European Conference on Information Systems (ECIS 2009)
Event Type conference
Event Location Verona
Event Start Date June 8 - 2009
Event End Date June 10 - 2009
Abstract Text Swiss banks have returned to their roots and pay an increasing amount of attention to differentiating themselves from others through good financial advisory services. This has led to a loudly publicized standardization of IT-advisory processes, but not to an increasing use of supporting IT tools. This paper uses interviews with Swiss advisors, sales managers and IT managers, as well as focus groups of users and a survey with users to identify reasons for non-usage. The analysis is based on a framework combining principal-agent theory, IT-business alignment, technology acceptance and information behaviour. We provide evidence that the key problem explanation is the incentive system of the advisors and that poor usability of the software and lack of engagement by sales managers also contribute to the non-usage of most tools.
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