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Contribution Details
| Type | Journal Article |
| Scope | Discipline-based scholarship |
| Title | “Power to the workers” Empowering shop floor workers with worker-centric digital designs |
| Organization Unit | |
| Authors |
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| Item Subtype | Original Work |
| Refereed | Yes |
| Status | Published in final form |
| Language |
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| Journal Title | International Journal of Operations & Production Management |
| Geographical Reach | international |
| ISSN | 0144-3577 |
| Volume | 39 |
| Number | 1 |
| Page Range | 24 - 42 |
| Date | 2019 |
| Abstract Text | Purpose – The purpose of this paper is to reveal how information and communication technology (ICT) can empower shop floor workers in collaborative manufacturing environments. Design/methodology/approach – The authors gather data from a mobile maintenance department of a steel manufacturing company and apply the method of a scenario-based design. The authors use data from interviews, observations and company documents to create problem and activity scenarios. The authors also demonstrate the development of a worker-centric digital design inmultiple demonstration and evaluation cycles. Findings – The authors find that ICT can be used to ensure that empowerment is not only a concept, but can sustainably empower daily operations. Research limitations/implications – The authors contribute to theory by showing how structural empowerment can be used as a guiding theoretical lens to design ICT for shop floor workers in collaborative manufacturing work environments. These implications are limited to findings from a single case study. Practical implications – The results provide an overview of different empowerment dimensions, namely, the access to information, resources, support and opportunities, that can support employees in collaborative manufacturing environments. Originality/value – This paper is first in suggesting a framework of how ICT designs can be used to empower shop floor workers in collaborative manufacturing environments. |
| Digital Object Identifier | 10.1108/IJOPM-05-2017-0294 |
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